PURCHASE INFORMATION
Terms & Conditions
To Order
To Order
CALL 1-877-368-4533
9am-4pm EST Mon- Fri
11am- 3pm EST Sat
Email:
Please Note: Our communication system does not recognize text messages
Payment Domestic USA
We accept Master Card, Visa, Discover, cash, or personal check.
Payment in full or a minimum 50% deposit of your total order amount is required to initiate your order which includes a non refundable $500.00 fee.
Full payment is required 10 -14 days prior to shipment. Credit/Debit Cards can be used securely by phone 1-877-368-4533. All funds are in US Dollars.
Payment International
Payment in full of your total order amount which includes a non refundable $500.00 fee is required to initiate your order. We accept Master Card, Visa, Discover. All funds are in US Dollars. International bank wire transfers can be arranged via e-mail or phone. 1-877-368-4533
Order Acknowledgement
After order is processed verifying payment, an Order Confirmation Form will be forwarded to you via E-mail within 3 business days. Please read it over carefully to ascertain correctness, make any necessary changes, sign it, and send it back to Smooth Line. This is essential to ensure you that your Hardtop is being assembled, and will be shipped to the address as per your request. This an extremely important step of our quality control process.
Shipping Domestic- Continental USA
Freight costs are established at the time of order and are shipped prepaid to your destination. The most economical method would be to use a commercial address. Most orders are shipped to the shop of their choice where it will be fitted and painted.
Smooth Line will handle the paperwork and logistics. Every order is carefully packaged in a specially designed corrugated box to minimize freight damage. Packaging and handling are included in freight cost. Domestic orders are shipped by motor freight (truck) and are insured by the carrier against loss or damage.
Shipping Domestic- Alaska- Hawaii
Basically the same as Continental except the transportation will be via ocean or air.
Shipping Canada
Smooth Line will handle the paperwork and logistics to the port of entry. Customs, brokers, duties, fees, will be the responsibility of the consignee.
Shipping International- Over Seas
Smooth Line can arrange delivery worldwide to most international ports of entry, air or ocean. Smooth Line will also handle the paperwork and logistics to the port of entry. Customs, brokers, duties, fees, and transportation to the final destination will be the responsibility of the consignee.
Factory Pickup
Orders can be picked up by appointment at the factory during business hours. Factory pickup and shipments within PA are subject to Pennsylvania State Sales Tax (7%). Factory pickup does not include optional factory installation cost nor freight packaging cost.
General Terms and Conditions
All of Smooth Line products are custom made to each individual order. Therefore, Smooth Line products are NOT RETURNABLE for refunds or credit for any reason. All of Smooth Line Products are of the highest quality in the industry. We stand behind our products and have been satisfying the most discriminating customers for 50 years.
Written authorization must be obtained from Smooth Line and the distributor before merchandise may be returned for warranty service. All merchandise must be properly packaged in non damaged condition. An itemized packing slip, showing invoice number and date, with full explanation of reason for return must be included. All returns must be sent freight prepaid. All costs relative to a return are not reimbursable. See Warranty.
Receiving
Smooth Line products are carefully packaged by professionals. Delivery in good condition is the responsibility of the carrier. All shipments are insured. To protect your rights in an insurance claim, upon receiving your merchandise, while in the presence of the delivery driver, before signing, carefully inspect carton for damage or rough handling. If apparent, open package and inspect merchandise. If damage is beyond what is acceptable to you, refuse shipment, have driver note "damaged" on bill of lading. Call Smooth Line after driver leaves with the shipment.
Smooth Line will handle the claim if any damage is discovered at the time of delivery and reported as per receiving instructions. If damage is not reported as per receiving instructions, the responsibility will be that of the consignee. Failure to follow the above inspection procedure may void the insurance and your ability to be paid on a claim
The above terms and conditions pertain to all orders and will be strictly applied. Please do not ask for exceptions.
Warning: This product is designed to enhance the appearance of the vehicle and to shield the occupants from ordinary weather conditions. Do not rely in any way on the components of the product to contain occupants within the vehicle, or to protect against injury, or death, in the event of an accident. This product will not protect the occupants from falling objects. WEAR SEAT BELTS AT ALL TIMES.